NeuroVox · Help and usage
NeuroVox not translating in Discord: troubleshooting
By the NeuroVox team · Updated November 8, 2026
First check the voice channel, the bot’s speaking permissions, your personal translation setting, the selected languages and your allowance. Then test one short sentence with one speaker at a time.
1. The bot will not join the voice channel
Sign in with Discord on the website to activate your access. Join a server voice channel and send !join in a text channel the bot can access. /join is also available. Inviting the bot and activating your own access are separate steps.
Ask a server administrator to check View Channel, Connect and Speak permissions in the affected channel. Channel-specific denies may override apparently correct server settings. Do not grant unrelated permissions as a troubleshooting shortcut.
2. The bot has joined, but there is no audio
Make sure Discord has not server-muted the bot and its user volume is not zero. Use !status to check the session. If you previously disabled translation of your own voice, use !unmute.
Select an explicit direction: !lang en fr for English to French. For a French reply translated into English, also configure !lang fr en. Take turns speaking; overlapping voices make recognition harder.
- Say: ‘Hello, can you hear me?’ in a quiet room.
- Let the sentence finish processing and the translated audio finish playing.
- Check whether the problem affects recognized text, translation or audio playback only.
3. A language or another speaker is not translated
Free includes English, French, Spanish, German and Portuguese for 15 minutes per day. A pair involving another configured language needs a paid plan. Use !languages to check the bot’s catalogue.
Free, Starter and Pro cover the subscriber’s own voice, not automatically every friend in the channel. Each speaker needs appropriate access, or the channel needs Server coverage according to its configured access.
4. The recognized words are wrong
Reduce background music and echo, move closer to the microphone and try a short sentence. Proper names, accents and gaming terms can be harder to recognize. Compare what you said with what the bot recognized; recognition and translation errors are different problems.
Quality and delay depend on audio, language, connection and service availability. Upgrading a plan does not guarantee that a technical incident will be fixed.
What to include in a support ticket
Use a private ticket on the official NeuroVox support server. Include the time and time zone, affected server and channel, language pair, command, and a specific example. Say whether one speaker or the whole group is affected. An error screenshot may help.
Never share Discord tokens, passwords or payment card numbers. The support team needs to investigate before confirming a cause or a resolution time.